Project information

• Title: Customer Repeat Calls Analysis
• Client: Google Fiber
• Industry: Telecommunication
• Tools: SQL & Tableau
• Project date: March 5, 2024
• Project URL: GitHub

The objective of this project is to delve into the frequency of customers phoning customer support again after their initial inquiry. This analysis is crucial for leadership to gauge the team's effectiveness in resolving customer queries on the first interaction. To achieve these goals, a comprehensive dashboard will be created, providing insightful visualizations on repeat caller trends.